NKK has videos on its Youtube channel and prefers that its customers do their own adjustments and repairs. However, if a repair, upgrade, or adjustment is necessary, the user may return the unit to NKK, freight prepaid, for such work and the following fees shall apply. NKK shall charge the user for the repair and the freight charges back to customer prior to shipping the unit back.
All repairs are warranted for 90 days (new motors are warranted for 1 year).
For international warranty repairs, customer is responsible for shipping the unit back to NKK in the USA and NKK will pay a maximum of the highest return shipping cost for a return made within the USA (48 contiguous states). The customer will be expected to pay the balance which shall be collected by NKK prior to shipment. Note: NKK does not charge international customers any more for their equipment purchases than it does domestic customers or for the warranty coverage, so having the customer bear the higher cost related to shipping units in for repair, both for warranty and out-of-warranty repair, is the manner in which NKK handles such situations. Customer is reponsible for shipping costs in both directions for out-of-warranty repairs.
|Refurb Ball Winder||Clean and adjust unit, install updates (labor only, parts are at extra cost including tensioning posts, clamp rings, o-rings, etc.)||$40.00|
|Refurb Power Base||Diagnose Power Base for failure mode. Installation cost for installing a new motor, belts, new circuit board, new membrane switch panel is covered, however, cost for the actual parts is not included and shall be in addition to the flat rate charge of $30.00||$30.00|
|Refurb Ball Winder and Power Base together at the same time||Clean and adjust unit, install updates, motors (labor only, parts are at extra cost including motors, pulleys, belts, tensioning posts, clamp rings, o-rings, circuit boards, membrane panels, etc.)||$60.00|
|Power Base - Replace Motor||Remove old motor, install new motor and pulleys if required (motor and pulleys are at extra cost)||$25.00|
|Power Base, Replace Membrane Switch Panel **||Remove old membrane and install new membrane switch panel (** if panel failed due to adhesive failure, then part is at no charge, otherwise, the membrane panel is charged at $19.00 plus the labor charge at right.||$25.00|
|Power Base Lite - replace on/off switch||This switch has a shorter than normal life and may fail prematurely if the user turns the switch off and on too much. We will replace the first switch under extended warranty at no charge. Subsequent failures will be charged at the cost of the switch plus $15.00 labor. When switch inventory runs out we may have to take other corrective action.||$.00|
| * Does not include Sales Tax or return shipping cost to customer|
** No charge for warranty replacements
Please return your unit for repair to this address, freight prepaid:
Nancy's Knit Knacks LLC
104 Hobblebrook Ct.
Cary, NC 27518
Insert a sheet of paper with your name, email, address, phone and what you want done. We will have to contact you for repair prior to doing the work to get your credit card info. If you want you may include the CC info inside the box.
DO NOT include bolts, blocks, screws, nuts, pegs, power supplies, power cords, handles, post (unless you need it replaced/repaired.