Return Material Request Form

As a courtesy for purchases made from one of our authorized shops, we will accept back direct returns made by customers.

User may return products which were purchased directly from us. 

Users must obtain our approval prior to returning any product to us for repair or replacement. User must submit the following form to request our approval.

If you would like to return any of our products which are defective, please complete the following form and forward it to us (via email at end of form). Or if you have any difficulty, you may call us and provide such information by phone. We will then contact you and authorize you to return the product or advise you if we are unable to accept the product back.

All items returned to us must be in their original packaging and a copy of the original receipt must be included.

We will repair or replace any defective product that is returned within its original warranty period. We will pay the return freight back to your location. You must pay for the postage back to us. Any loss or damage that occurs while in transit to us is your responsibility, so insure the shipment for your own protection.

For direct orders with us, we must be notified of all shipping errors and defects within 10 days of receipt by you.

The product warranty shall be null and void if the unit has been abused or damaged by the user (you) and no free replacement will be made.

If we decide to accept products back for credit only (at our option), we may charge a restocking charge of 15%. We reserve the right to refuse any products back which are missing parts, packaging, or have been abused or damaged by the User.

If you have any questions, please call us at 800-731-5648.

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